Effective Date: September 11, 2026
Healthfleet Ambulance respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an online form, request services, communicate with us, or enroll in text message communications. This policy does not replace any separate Notice of Privacy Practices that may apply to protected health information under federal or state law.
1. Information We Collect
We may collect information that you provide directly to us, including your name, telephone number, email address, mailing address, service-request details, employment application information, communication preferences, and the contents of messages or forms you submit. When appropriate for providing ambulance or medical transportation services, information may include health-related or service-related details.
We may also automatically collect limited technical information when you use our website, such as your Internet Protocol address, browser type, device type, operating system, pages visited, referring website, and approximate location derived from your connection.
2. How We Use Information
We may use information too:
- Respond to questions, service requests, applications, or other inquiries.
- Schedule, coordinate, provide, and document ambulance or medical transportation services.
- Send service-related, operational, administrative, recruitment, or other communications that you request or authorize.
- Maintain and improve our website, services, security, and customer experience.
- Comply with legal, regulatory, billing, recordkeeping, and safety obligations.
- Prevent fraud, misuse, security incidents, or other unlawful activity.
3. Cookies and Website Technologies
Our website may use cookies, log files, analytics tools, and similar technologies to operate correctly, remember preferences, understand website usage, and improve performance. You may be able to limit cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
4. How We Share Information
We may share information with vendors and service providers that support our website, communications, scheduling, billing, information technology, security, or other business operations. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or as otherwise permitted with your direction or consent.
SMS consent and mobile information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may share mobile information with vendors that help us deliver messages and operate our communications program, subject to appropriate confidentiality and data-protection obligations.
5. SMS Text Messaging Privacy and Terms
If you provide a mobile number and opt in to receive text messages from Healthfleet Ambulance, we may send messages related to service coordination, appointment or transport updates, operational notices, recruitment, or other communications described when you enroll.
- Consent: Consent to receive text messages is not a condition of purchasing or receiving services.
- Message frequency: Message frequency may vary based on your interactions and the program in which you enroll.
- Charges: Message and data rates may apply according to your mobile carrier plan.
- Opt out: Reply STOP to any message to stop receiving messages from that program.
- Help: Reply HELP for assistance or contact us using the information below.
- Delivery: Wireless carriers are not responsible for delayed or undelivered messages.
We collect and use your mobile number, consent records, message history, delivery information, and related technical data to administer the messaging program, document consent, respond to requests, and meet legal or security requirements. “No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties”.
6. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain information only as long as reasonably necessary for the purposes described in this policy and to satisfy legal, regulatory, contractual, and operational requirements.
7. Your Choices and Rights
You may ask to review, correct, or update certain personal information, withdraw consent where applicable, or request information about our privacy practices. Available rights may vary by jurisdiction and may be subject to legal exceptions. To stop SMS messages, reply STOP as described above.
8. Children’s Privacy
Our website and SMS programs are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through these channels without appropriate authorization. Information collected in connection with patient care or transportation is handled according to applicable law and our healthcare privacy practices.
9. Third-Party Websites and Services
Our website may reference third-party websites or services. Their privacy practices are governed by their own policies, and Healthfleet Ambulance is not responsible for their content or privacy practices.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised policy with a new effective date. Your continued use of the website or participation in an SMS program after an update is subject to the revised policy, as permitted by law.
11. Contact Us
For privacy questions, requests, or SMS assistance, contact:
Healthfleet Ambulance
Privacy or Compliance Department
Telephone: 215-273-9791
Email: ted.brown@healthfleetambulance.com
Mailing Address: 270 New Jersey Dr Ft Washington PA 19034